Within the RNLI, a service call is referred to as a ‘shout’. In almost all instances the crew will be alerted to a shout via their COACS pagers (Call Out And Communication System). The majority of incidents requiring assistance from Oban lifeboat are co-ordinated through Clyde Coastguard, who will have obtained details of the incident via a distress message or a 999 call. Clyde CG then contacts the station Honorary Secretary (or one of the deputy launch authorities – DLA) to request permission to launch the boat. Once granted, the pagers are activated and the crew make their way to the station. All this happens within a few minutes of the alarm being raised.

At the station the crew change into protective gear and boots, grab a lifejacket and head to the boat to prepare it for launching. From activating the pagers to launching, the Oban lifeboat is often away in less than 5 minutes. The crew will always include a coxswain and a mechanic. In addition, depending on the type of incident a doctor, mid-wife or police officer may be specifically requested. Once underway, further details of the casualty are obtained from the coastguard - their position, the number of people aboard and the nature of the incident. During the service, the coxswain is in overall command of the boat and decides what action is to be taken.